Privacy Policy
Your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your data. Last updated: January 1, 2025.
1. Information We Collect
We collect information you provide directly to us when you:
- Place an order (name, email, billing and shipping address, payment information)
- Create an account (name, email address, password)
- Submit a bulk quote request or contact form (name, email, phone, school/district name)
- Subscribe to email communications
We also automatically collect certain technical information when you visit our site, including IP address, browser type, referring URLs, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send you marketing communications if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and services
- Comply with legal obligations and protect against fraudulent transactions
3. Payment Information
Payment card information is processed by our third-party payment processor (Stripe) and is never stored on our servers. We receive only a tokenized reference to your payment method. For full details, see Stripe’s Privacy Policy.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who help us operate our website and process orders (e.g., payment processors, shipping carriers, email platforms), under confidentiality agreements
- Legal authorities when required by law or to protect our legal rights
5. Cookies
We use cookies to maintain your shopping cart, remember your login session, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality, including checkout.
6. Data Retention
We retain your order and account information for as long as necessary to provide services and comply with legal obligations (typically 7 years for financial records). You may request deletion of your account data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@castleplanners.com.
8. Children’s Privacy
Our website is intended for use by adults and school administrators. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or how we handle your data:
- Email: info@castleplanners.com
- Phone: 1 (800) 642-4625
- Hours: Monday–Friday, 8am–5pm EST